Política de devoluciones

INTRODUCTION

At SCOTLAND CLOTHES LTD, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you. This policy explains the conditions and process for returns, refunds, and exchanges.

ELIGIBILITY FOR RETURNS

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be made within [Insert timeframe, e.g., 30 days] of receiving the item.
  • Personalised or custom-made items are non-returnable unless they are defective.

NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Gift cards
  • Intimate or sanitary goods
  • Customised or personalised items
  • Items marked as final sale

HOW TO INITIATE A RETURN

  1. Contact us at [Your Contact Information] to request a return.
  2. Provide your order number, proof of purchase, and the reason for the return.
  3. Upon approval, you will receive instructions on how to send the item(s) back to us.

Return shipping costs are the customer’s responsibility unless the item is faulty or an error occurred.

REFUNDS

Once we receive and inspect the returned item, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within [Insert timeframe, e.g., 7–10 business days].

Important notes:

  • Shipping fees are non-refundable unless the return is due to our error.
  • Partial refunds apply only to the returned items.

EXCHANGES

If you need to exchange an item, please contact us. Exchanges depend on product availability.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us within [Insert timeframe, e.g., 7 days] of delivery. Include photographs and a description of the issue. We will arrange a replacement or refund.

LATE OR MISSING REFUNDS

If your refund has not been received:

  1. Check with your bank or credit card company.
  2. Contact us for further support.

CONTACT US

If you have questions about this policy or need assistance with a return, please reach out to us:
Email: info@scotlandclothes.com
Phone: +44 7462 201463 | UK
Address: 30 N Gould St, STE 20361 Sheridan, WY 82801, USA